If you have submitted a payment or results file and want to know the status, you can log in and check. See below. We also send you an alert via email when the status of a payment changes. You can log in to your account and set the recipients of the "payment status" alert email to one or more users.
Here is a list of the payment submission statuses sent via email and displayed in your online account.
| Status | Description |
| Submitted | The payment file has been submitted successfully |
| Pre-processing | The payment file is being validated, and errors identified and corrected |
| Invoice | We have submitted an invoice for wallet funding to process the payment submission. |
| Fund received | We have received funding for the payout submission |
| Prefund Transfer | Funds are being moved to the correct sub-ledger account. This can take anything from 3 to 5 business days. |
| Queued for Processing | The payment file is correct, funds are available, and the file is queued for processing. |
| Processed | The payment file has been successfully processed. |
To find the status, log into your account and go to "Send," click on "Mass Payments."
