CONMANAGER005 — Submit Connected Company Mass Payment File

Last updated: September 22, 2026

This feature allows managers to submit a mass payment file on behalf of a connected company (customer).

Steps:


1. Navigate to Mass Payments

  • Go to the left-hand menu and select Send, then Mass Payments.



  2. Download & Complete Submission Template

  • Click on Submission Template to download the Excel spreadsheet from Google Docs.

  • Fill out the template with the required information:

    • Individuals: Full Name, Email, Payment Method, Amount, Currency.

    • Companies: Full Contact Name, Contact Email, Payment Method, Company Name, Amount, Currency, Wallet ID (highly recommended).



3. Select Connected Company

  • Choose the connected company (customer) from the drop-down list.


4. Select Source Wallet

  • Choose the source wallet from which the payments will be drawn.


5. Upload & Submit

  • Upload the completed mass payment file.

  • Click Submit. Payments will be processed within 48 hours if the wallet has sufficient funds; otherwise, an invoice will be issued.


6. Track Status

  • Mass payment submissions do not appear in the wallet's Pending table during pre-processing.

  • To track and verify your submission:

    1. Go to Send > Mass Payments.

    2. Open the submission by clicking on the Batch ID.

    3. In the Details view, verify that the Source Wallet field shows the correct wallet ID.

    4. Review the status. It will move to Queued for Processing once validation and funding are confirmed.

  • If the wallet has insufficient funds, the status will switch to Invoice and funding instructions will be sent.