ONBOARD002 — Quick Start: Completing Your Company Profile
Last updated: September 5, 2026
Overview
To comply with standard banking regulations, Xtrm requires all companies to complete their profile information. Completing your profile increases your account's transfer limits and enables essential payment capabilities.
Receiving vs. sending at a glance
Note: Advanced Services approval is NOT required to receive payments. Advanced Services is only mandatory for sending companies and is required for funding wallets, sending payments, and paying invoices.
Receiving only | Sending & receiving (remitter) | |
|---|---|---|
Required | Identity Profile (IDL) Basic Profile | Identity Profile (IDL) + Advanced Services application |
Approval time | No compliance review required | Up to 48 hours (US) / up to 2 weeks (international) |
What it enables | Receive inbound payments; transfer funds out; higher transfer limits with a more complete profile | Everything above, plus outbound payouts via ACH, wire, cards, and digital gift cards; wallet funding; API access |
To receive payments in your XTRM wallet, follow these steps to complete your company profile:
If you have received a payment notification email and have never used Xtrm before:
Verify email and accept agreements — If you haven't already, verify your registration email and accept the Service Agreement.
Submit for review — On the final screen, select Receive Global Payments as your use case and click Submit.
Wait for approval — You'll receive an approval confirmation email. Click the link in the email to log in and view funds in your wallet.
If you have already completed activating your account:
Log in with the correct role — You must be logged in as a Master Admin or Controller to complete the profile.
Complete all Identity sections — Navigate to the Identity section and open each subsection. Click Update on each section and fill in all required information until all sections show Complete status. Save your changes.
Save your changes.
A more complete identity profile raises you transfer limits.
If Your Company Sends & Receives Funds (Remitters)
To send payouts to partners, contractors, or customers, complete your Identity Profile (IDL) and submit an Advanced Services application.
Complete your Identity Profile (IDL) — the steps in Option A above. The application is only accessible once your profile is complete.
Find the Advanced Services Application prompt, on either your Home dashboard or your Identity page.
Select your coverage scope:
USA payments only — domestic transactions.
International payments — domestic and cross-border transactions.
Submit your application for compliance review.
Want to see it first? Click through the interactive demo of the Advanced Services application
Home Page
Identity page
Approval timelines
USA applications — up to 48 hours. These require less information.
International applications — up to 2 weeks, depending on your company structure, geography, and business model.
Approval is confirmed by email, and your account status in Settings updates to Approved. Compliance may request additional information during review.
USA Payments Only
USA & International payments
