BENE003 — Requesting User Access to Your Company Account

Modified on Thu, 6 Aug at 10:02 AM

Xtrm is a global multi-tenant payment architecture. To maintain corporate compliance, security, and unified reporting, each organization typically has one global company account worldwide, with separate, role-based logins assigned to regional managers, controllers, and team members. More info HERE.

If you are trying to access Xtrm and your organization already has an active account, you must request user access under that existing corporate profile rather than creating a duplicate account.

How Account Roles & Access Work

Xtrm uses granular roles and permissions to segregate access to specific currency wallets, regional entities, and platform features:

More info HERE

Role Term	Description	Access Level
Company Account	Your global organization account	Identified by a unique Organization ID (`SPNXXXXXXXX`).
Master Admin	Primary global administrator	One per global account. Manages overall corporate settings, user permissions, and wallet assignments.
Controller Users	Multi-regional / entity admins	Can manage multiple regional entities, wallets, and administrative functions.
Manager Users	Regional managers	Controls specific regional wallets, approvals, and payout functions.
Standard Users	Program or location-specific staff	Limited operational access tailored to specific wallets or tasks.

How to Request Access

Option 1: Contact Your Internal Master Admin

Reach out to your company’s Master Admin or an existing administrator (Controller/Manager) to invite your email address and grant you access to the relevant regional wallets and tools.

Option 2: Single Sign-On (SSO)

If your company accesses Xtrm via SSO, click Request Access on the login landing page. An automated request email will be sent directly to your Master Admin for approval.

Option 3: Contact Xtrm Support

If you do not know who your internal Master Admin is:

Email support@xtrm.com or contact your internal integration partner.
Provide your company’s legal name and your official work email address. Support will direct your request to the listed account owner.

Corporate Onboarding & Verification Rules

Domain Requirement: The Master Admin must use a company domain email address (e.g., jane@yourcompany.com). Generic or free domains (such as @gmail.com or @yahoo.com) are strictly prohibited and will be rejected.
Unified Compliance: Regional offices can receive restricted access to specific currency wallets while sharing the same compliance profile, ensuring faster onboarding and simplified audit logs.