General Help Center

There are four account types: Personal, Company, Manager, and Developer. Each account type caters to different needs, so choose the one that best fits y...

If you are having problems logging in, here are a few tips: Password Security: XTRM does not have access to view or change passwords. They are secure ...

Transaction Tracking You can track all transactions in your account, including debits, credits, currency exchanges, wallet funding, and transfers betw...

If you need to change your login information, such as email or password, please Login to XTRM  and click on the "Settings" cog top right. See th...

XTRM is a highly secure platform, and we keep all of your information private. In certain situations, we need your data for compliance and tax reporting pu...

The balance of your wallet(s) is displayed on the home page. If you have multiple currency wallets, you can switch to see the balance of each wallet. Clic...

If you have a missing or delayed wallet payment, please read and consider the following:   Ensure that you have signed up and followed all ...

If you didn't receive the email to redeem your Virtual Visa, MasterCard, or Digital Gift Card, please follow the following steps. 1. Check your spam...

You can close your account at any time. 1. Log in to your account. 2. Click on the "Settings" cog on the top right 3. Click on "Clo...

If you or your customers are having issues after receiving the prepaid debit card redemption email, the card owner must contact the supplier directly.  ...