COMPANY004 - Understanding beneficiary, connected and manager accounts.

Modified on Fri, 11 Aug, 2023 at 5:42 AM

Beneficiary, Connected, and Manager Accounts Overview

There are 3 levels of access to company and individual accounts. Please view the table to see what access each level allows.

Some important notes to consider:

1. You do not need to be "Connected To" a company or individual account to send a payment to their wallet.

2. When you pay a company or individual, they are automatically added to your Beneficiaries list.

3. Being 'Connected To' (Level 2) allows some additional limited visibility for you, plus allows "Bank Direct" payments via API.

4. Connecting is a one way process. Your company being 'connected to' another company does not mean they are connected back to you. If you are 'Connected To' another company you have Level 2 access to them, they do not have Level 2 access to you.

5. Being "Connected To" and a "Manager" (Level 3) gives you additional visibility and additional manager services to manage your connected downstream companies or individuals.

Level 1 - Standard Company	If you pay a person or a company, they are added to your "Beneficiaries." You can see that list by clicking the "Beneficiaries" link on the left menu. This is Level 1 access. You do not need to be connected to a person or company to pay into their wallet.
Level 2 - Connected Company	If you are 'Connected To' a Beneficiary company or individual account, then you have some limited additional view access and functionality to that individual or company. This is level 2 access. See below.
Level 3 - Connected & Manager	If you are an integrated partner or agency, you can get authorized for Level 3 Access. This allows for more advanced management services for your customers and partners.

This table shows the data access features by level.

Function	Standard Company Accounts ('Beneficiaries' in left menu)	Connected Company Accounts ('Connected' in left menu')	Connected Manager Accounts (For Developer and Agency Partners)	Notes
Access Level	1	2	3
Make Payments	✓	✓	✓	Standard limits apply
View Name	✓	✓	✓	Standard PII restrictions apply.
View Contact	✓	✓	✓	Standard PII restrictions apply.
View Location	✓	✓	✓	Standard PII restrictions apply.
View Users	✓	✓	✓	Limited details for security.
View Wallets Names and ID's	✓	✓	✓	Wallet Names and IDs only
View Linked Banks (Restricted)		✓	✓	Limited details for security. No acct #.
View User Names, Roles and Emails		✓	✓	Standard PII restrictions apply.
View Wallet Transactions (Restricted)		✓	✓	It is restricted to remitter companies' payments and companies connected to the remitter and beneficiary.
View Company Profile and Identity Levels		✓	✓	Standard PII restrictions apply.
Bank Direct Payments via API		✓	✓	Allows API Developers to send payments via 'Bank Direct'.
Link Bank for Connected Company			✓	Allows a managing agency, ISV, or partner company to link banks on behalf of their connected customers.
Delete Bank for Connected Company			✓	Allows a managing agency, ISV, or partner company to delete banks on behalf of their connected customers.
Update Connected User Email			✓	Allows a managing agency, ISV, or partner company to update a users email.
Update Connected User Employer			✓	Allows a managing agency, ISV, or partner company to update a connected users email.
Submit Mass Payments for Connected Company			✓	Allows a managing agency, ISV, or partner company to submit mass payments for their connected customers.
Edit Connected Company Logo			✓	Allows a managing agency, ISV, or partner company to upload a connected customer's logo.
Set Connected Company Email Alert Recipients			✓	Allows a managing agency, ISV, or partner company to set connected customer email alert recipients.
Get Connected Company API Credentials			✓	Allows a managing agency, ISV, or partner company to get their connected customers' API credentials. Sometimes known as "Secret key" or "Pseudo Credentials."
Get Connected Company Widgets.			✓	Allows a managing agency, ISV, or partner company to get their connected customer's widgets.
Configure Connected Company SSO.			✓	Allows a managing agency, ISV, or partner company to configure their connected customer's SSO setup.
Customize Connected Company Alert Emails.			✓	Allows a managing agency, ISV, or partner company to configure who receives email alerts on their connected customers' behalf.
Submit Connected Company Advanced Profile.			✓	Allows a managing agency, ISV, or partner company to submit a connected customer's advanced company profile for access to advanced services approval.
Get Connected Company Funding Bank Details.			✓	Allows a managing agency, ISV, or partner company to retrieve connected customer funding bank details.
Create Connected Company Wallets			✓	Allows a managing agency, ISV, or partner company to create wallets for their connected customers.
View Connected Company Transfers			✓	Allows a managing agency, ISV, or partner company to view transfers for their connected customers. Transfers are transactions transferring money out of XTRM, i.e., to a bank.
View Connected Company Sends			✓	Allows a managing agency, ISV, or partner company to view sends for their connected customers. Sends are inbound wallet payments from another company or person.
Create Connected Company Fund Notification			✓	Allows a managing agency, ISV, or partner company to create an inbound bank transfer notification on behalf of a connected customer.
Connect your company to any user account.			✓	Allows a managing agency, ISV, or partner company to link to any user account. For additional viewing information.

How do I become 'Connected To' a company account (Access Level 2)?

There are three ways to get connected to other company accounts.

1. You are the first company to pay them via mass pay submission or the send option on the XTRM platform.

2. You request to be connected to an existing company account. To do this, go to the "Connected" option, search for the company accounts you want to connect to, and request to connect to their account. An email is sent to their master admin to approve the request.

3. You created the company account using the XTRM API. Once you have created them, they will be listed in the "Connected To Companies" table in the Connected menu.

Once a company is connected to your company, you will have additional functionality such as using 'Bank Direct' payments. Please take a look at the table above.

Companies' accounts you are connected to can revoke your access anytime by clicking "Disconnect" on their Connected From page.

How do I become connected to personal accounts (Access Level 2)?

There are two ways you become connected to personal accounts. (i.e., account owned by individuals receiving payments from you or your customers)

1. You are connected to personal accounts if you are the first company to pay them via mass pay submission or using the send option on the XTRM platform, and their account was created on the fly.

2. You created the personal beneficiary account using the XTRM API or XTRM Widgets. Once you have created them, they will be listed in the "Connected Personal Beneficiary" table in the "Connected" menu.

Once an individual is connected to your company account, you will have additional view access via the XTRM user interface. See the table above.

If you are not connected to a user account because none of 1) or 2) applied, and you want to be connected, please email support@xtrm.com with the details of the individual you wish to be connected to, including name and email.

Managed personal accounts can revoke your access anytime by clicking "Disconnect" on their "Connected From" page.

How do I access advanced manager services (Access Level 3)?

Please contact your account manager or email support@xtrm.com, and we will happily discuss your advanced manager service requirements. These are typically reserved for integrated XTRM partners that manage many downstream customers. Depending on requirements and security levels, you may be authorized for some or all of these features.