USER005 — Personal Accounts: Adding Personal Information (Mobile, SSN, Tax ID, Photo, etc.) to Your Profile

Last updated: October 7, 2026

Overview

Xtrm is a secure financial platform committed to protecting your privacy while ensuring compliance with global financial regulations. Under US Federal Law (including the USA PATRIOT Act), financial platforms are required to verify the identity of individuals receiving or transferring funds.

Adding details such as your mobile number, SSN/Tax ID, profile photo, and address increases your account's Identity Level (IDL), unlocking higher transfer limits and enabling seamless tax reporting.

Why Complete Your Profile Information?

  • Higher Transfer & Withdrawal Limits: Complete profiles unlock advanced Identity Levels (IDL), raising your daily and transaction limits.

  • Regulatory & Tax Compliance: Required for processing annual tax documentation (e.g., US 1099 reporting).

  • Enhanced Account Security: Keeps your account protected and simplifies identity verification during account recovery.


How to Add or Update Profile Details

  1. Log In: Go to xtrm.com and sign in to your Personal Account.

  2. Access Identity Settings: On the left-hand navigation menu, click Identity.

  3. Update Profile Sections:

    • Personal: Select this tab to enter your legal name, date of birth and SSN/Tax ID.

      1. Update the Legal First Name and Legal Last Name fields.

      2. Click Save.

      3. If your contact details also changed, update them under Contact and click Save.

      Important: If your name change is due to a court order or marriage, you must upload the supporting document under Identity > Documents for KYC verification purposes.

    • Contact: Select this tab to add or edit your primary mobile number and mailing address.

    • Documents: Select this tab to upload government-issued ID documents required for identity verification.

    • Photo: Select this tab to upload a profile photo to attach to your account.

    • Employer: Select this tab to add your employer information (if applicable).

  4. Save Changes: Ensure all information is accurate and click Save in each section.

Privacy Note: Xtrm keeps all personal data strictly confidential and encrypted in accordance with our Privacy Policy

Personal

Contact

Documents

Photo

Employer