Promoters — What to Do Once Events Are Approved for Contingency

Modified on Mon, 17 Aug at 8:36 AM

Learn how promoters and event organizers manage accounts and submit event results to enable contingency payout processing through Xtrm.

Notice for Competitors / Riders — This guide is strictly for event organizers, promoters, and companies. If you are a rider or competitor looking for contingency information, please see Rider Information

Overview

Xtrm processes contingency payments to riders and athletes based on event results submitted by approved promoters according to manufacturer rules.

Important Note — Xtrm does not directly approve promoters for contingency programs. To enroll your events in a contingency program, contact the manufacturer directly. Once approved, you only need one Xtrm company account to manage result submissions across all participating manufacturers.

Action Plan for Approved Promoters

1. Create or Access Your Xtrm Company Account:

Ensure your organization has an active Xtrm company account. If you do not have one, register for free on the Xtrm Sign-Up Portal.

Do not create duplicate accounts if your organization already holds an account.

2. Review Program Rules & Qualified Events:

Visit the Suzuki dedicated contingency portal (https://www.xtrm.com/contingency/Suzuki) to verify qualified events, rules, and class listings.

3. Submit Event Results Promptly:

After each event, upload your results as a Mass Payment File directly through your XTRM company account portal. Prompt submission ensures riders receive payouts without delay - How to Submit Results

Required Event Results Data

To avoid processing delays or rejection, submitted result files must be in an editable format (such as .xlsx or .csv — no PDFs) and include the following required fields—

Field Name	Description & Format
Series / Event Name	Full name of the series or specific event
Event Location	City and State where the event occurred
Round Number	Specific event round designation (e.g., Round 3)
Event Date	Date the competition took place
Competitor Name	First and Last Name of the competitor
Class Raced	Must match official manufacturer contingency class listings
Finish Position	Individual moto/heat finishes (if applicable) and final overall finish position
Equipment Brand	Brand/Manufacturer of the equipment used (e.g., Motorcycle/Bike brand)

Frequently Asked Questions

Why do event promoters need an Xtrm company account?

Xtrm is an automated, secure global payment platform. Manufacturers leverage Xtrm to prevent fraudulent or inaccurate payouts, which requires verified event organizers to submit results in a controlled environment. Without an active Xtrm account, payments cannot be processed to event participants.

How much does an Xtrm company account cost?

Creating and maintaining an Xtrm company account for contingency submissions is completely free.

Can results be submitted via email or website links?

No. Due to security, automation, and SOX compliance requirements, all results must be submitted electronically as a file upload through your verified Xtrm company account.

What file formats are accepted?

You can submit results in any editable spreadsheet format (such as .xlsx or .csv). Non-editable formats (such as PDF files) are not accepted.

Need Support?

If you have additional questions regarding event submission or account setup, please contact our support team at [email protected].