BANK006 - High Value HV (wire) vs Low Value LV (ACH/SEPA/iACH..)

Transfer Times

Low-Value (LV) Transfers

• Processing Time: Typically, 2 to 5 business days (excluding weekends and bank holidays).

• Cost: Free.

• Usage: Used in some countries for lower-cost transfers.

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High-Value (HV) Transfers

• Processing Time:

  • Domestic (US): 1 to 3 business days.

  • Exotic currencies: 2 to 10 business days (excluding weekends and bank holidays).

• Cost: May include fees imposed by banks.

• Usage: Used when LV transfers are not available, often via SWIFT or Wire.

How XTRM Handles Transfers

• XTRM chooses the lowest cost and fastest route for each transfer.

• If a low-cost LV route is available, we will use it (free).

• If no LV route is available, we will use an HV (Wire) route, which may incur a bank fee.

Be accurate. Double-check your bank details and address when linking your account. Errors can cause transfers to be rejected and returned. Rejected transfers can take up to 3 weeks to return, depending on the destination country

Why Does My Bank Link Still Say "Pending"?

• Please refer to the relevant section in the support documentation. HERE

More Information on Bank Transfers

• General Processing Time: Bank transfers typically take 2 to 5 business days (excluding weekends and bank holidays).

• Exotic Currencies: Transfers can take up to 2 weeks.

• Control Over Timing: XTRM has no control over the time it takes for transfers to be received.

Key Points to Remember

1. Accuracy is Critical: 99% of failed transfers are due to incorrect bank details. Double-check all information before linking your account.

2. Compliance Rejections: 1% of transfers are rejected for compliance reasons.

3. Failure Detection: Failed transfers are only identified after the funds are returned.

4. Return Timeframes: Returns can take a few days to several weeks, especially for foreign transfers.

5. Bank Traces: While possible, traces often take longer than waiting for a return.

6. Wallet Credit: Once funds are returned, we instantly credit them to your wallet and notify you via email.