Not Receiving Your Xtrm Verification or Activation Email

If you registered for an Xtrm account but haven't received your verification or activation email, follow the steps below to resolve the issue.

Step 1: Check Your Spam or Junk Folder

Verification emails are sometimes filtered by email clients. Check your spam or junk folder for an email from Xtrm.

Step 2: Whitelist Xtrm Email Addresses and Domains

Ask your email administrator or IT department to allow emails from the following domains and addresses:

• Domains: xtrm.com, xtrmmail.com, and all their subdomains

• Email addresses: [email protected] and [email protected]

Step 3: Check for IP Blocks

In some cases, your mail server may be rejecting Xtrm's emails due to a block on our sending IP address. If your IT administrator sees an error similar to:

550 5.5.1 Server_IP_205.201.137.69_listed_as_abusive

Please ask them to remove or override the block on IP 205.201.137.69.

Step 4: Request a Resend

If you've completed the steps above and still haven't received the email, contact Xtrm Support and request that the verification email be resent to your registered address.