BENE003 — Requesting User Access to Your Company Account

Last updated: October 7, 2026

Xtrm is a global multi-tenant payment architecture. To maintain corporate compliance, security, and unified reporting, each organization typically has one global company account worldwide, with separate, role-based logins assigned to regional managers, controllers, and team members.

If you are trying to access Xtrm and your organization already has an active account, you must request user access under that existing corporate profile rather than creating a duplicate account.

How Account Roles & Access Work

Requesting Access to an Existing Account

To gain access to your organization's existing Xtrm company account, follow these steps:

  1. Contact your company's Master Admin and request that they add you to the account. Your Master Admin will need to:

    • Create a separate entity for your region, if one does not already exist, to ensure proper segregation of operations.

    • Set up a dedicated wallet for the newly created entity.

    • Add you as a Controller user with access to both the entity and its wallet.

    (See the article on how to add entities and users to global company accounts.)

  2. Wait for the activation email from Xtrm with your invite.

  3. If you do not have an Xtrm login yet, complete the invite email to create your credentials, then sign in.

  4. Once logged in, confirm your SPN and USD Wallet ID.

Note: If your company is new to Xtrm and does not yet have an account, the company must be registered first before individual users can be added.

Xtrm uses granular roles and permissions to segregate access to specific currency wallets, regional entities, and platform features:

Changing the Master Admin

If your Master Admin needs to be changed or is no longer the correct point of contact, you must provide the following information for the new Master Admin:

  • Full legal name

  • Business email address

  • Mobile phone number, required for login authentication

Additionally, identity verification is required. You must upload one of the following documents via a secure link, which expires in 24 hours:

  • The new Master Admin's driver's license

  • The new Master Admin's passport

  • A business document showing the company's Tax ID

Role Term

Description

Access Level

Company Account

Your global organization account

Identified by a unique Organization ID (SPNXXXXXXXX).

Master Admin

Primary global administrator

One per global account. Manages overall corporate settings, user permissions, and wallet assignments.

Controller Users

Multi-regional / entity admins

Can manage multiple regional entities, wallets, and administrative functions.

Manager Users

Regional managers

Controls specific regional wallets, approvals, and payout functions.

Standard Users

Program or location-specific staff

Limited operational access tailored to specific wallets or tasks.

How to Request Access

Option 1: Contact Your Internal Master Admin

Reach out to your company’s Master Admin or an existing administrator (Controller/Manager) to invite your email address and grant you access to the relevant regional wallets and tools.

Option 2: Single Sign-On (SSO)

If your company accesses Xtrm via SSO, click Request Access on the login landing page. An automated request email will be sent directly to your Master Admin for approval.

Option 3: Contact Xtrm Support

If you do not know who your internal Master Admin is:

  1. Email [email protected] or contact your internal integration partner.

  2. Provide your company’s legal name and your official work email address. Support will direct your request to the listed account owner.

Corporate Onboarding & Verification Rules

  • Domain Requirement: The Master Admin must use a company domain email address (e.g., [email protected]). Generic or free domains (such as @gmail.com or @yahoo.com) are strictly prohibited and will be rejected.

  • Unified Compliance: Regional offices can receive restricted access to specific currency wallets while sharing the same compliance profile, ensuring faster onboarding and simplified audit logs.