(Don't Publish) COMPANY020 — Duplicate Organization Accounts

Last updated: August 26, 2026

Overview

Xtrm companies are set up using a single global organization account. Within this organization, companies can create separate entities, regional access levels, and currency wallets to support different business requirements.

Creating multiple organization accounts for the same company is not permitted, as this can create account management, access, and payment processing issues.

If you receive a message indicating that your company already has an existing organization account, you should connect to the existing account rather than creating a new one.

Scenario 1: Registering a New Company Account

When registering a company account on Xtrm, the system checks whether the company name or email domain is already associated with an existing organization.

If a matching organization is found, you will receive a notification indicating that your company already has an account.

Resolution

  1. Select the "HERE" link provided in the notification.

  2. An email will be sent with instructions on how to contact your existing Master Admin.

  3. Request access from the current Master Admin to be added to the existing organization.

If you continue experiencing issues accessing the account, contact Xtrm Support for assistance. 

Scenario 2: Adding a Company as a Beneficiary

If you are logged into your company account and attempting to add another company as a beneficiary, you may receive a message indicating that the company already exists.

This does not mean you need to create a new organization account.

Resolution

Search for the company using their email domain.

For example:

  • Company website: www.acmesystems.com

  • Search using: acme systems or the company domain

Once the existing company profile is located, you can:

  • Add the company as a beneficiary, or

  • Request to connect with the existing organization

This prevents duplicate organization accounts from being created.

Important Notes

  • Each company should have only one global organization account.

  • Subsidiaries, regions, or departments should be managed through entities, wallets, and user roles within the existing organization.

  • Creating duplicate organization accounts may delay onboarding, compliance reviews, or access requests.

If you need assistance locating your existing organization or identifying the correct administrator, please contact Xtrm Support.